Custom Order Policies

Submitting an inquiry does not place an order or reserve a date.

We generally respond to inquiries within 24 hours. Response times may be longer during holidays, festivals, periods of high demand, or outside normal business hours.

After reviewing your request, we will discuss the design, quantity, event date, pickup or delivery needs, and other relevant details. We will then provide a written quote or invoice.

An order is considered booked only after:

• The final order details have been approved
• The required order agreement has been signed
• The required deposit or full payment has been received

Orders and event dates are accepted on a first-come, first-served basis. We may accept more than one order for the same date when our schedule and the complexity of the orders reasonably allow it.

Bows & Arrows Creations reserves the right to decline an order because of availability, insufficient notice, design complexity, inappropriate content, customer conduct, safety concerns, or another reasonable business consideration.

Prices displayed on the website are starting prices and do not include applicable sales tax unless specifically stated otherwise.

The final price depends on the specific requirements of the order. Factors that may affect pricing include:

• Quantity
• Size or length
• Design complexity
• Number of colors
• Number of flavors
• Specialty ingredients or materials
• Characters or detailed artwork
• Intricate borders
• Decorative additions
• Custom packaging
• Delivery or setup
• Short turnaround time
• Rush-order requirements

Customers will receive a written quote or invoice before committing to an order.

The quote or invoice will show:

• The approved products and services
• Any delivery, setup, customization, packaging, or rush charges
• Applicable sales tax
• The required deposit or payment
• The complete amount due

Applicable sales tax may be calculated on the products and on related taxable charges included as part of the sale, such as delivery, rush, setup, packaging, customization, or similar charges.

Prices displayed at festivals, markets, or other in-person events may include sales tax. When sales tax is included, the displayed price will be the final customer price.

A quote applies only to the quantities, products, designs, services, and other details listed in it. A requested change may require a revised quote.

Unless the scope of the order changes, the quoted price remains valid for that specific order. However, receiving a quote does not guarantee availability or reserve the requested date.

Discounts may occasionally be offered for qualifying bulk orders or special circumstances. Discounts cannot be combined unless Bows & Arrows Creations specifically agrees otherwise.

We recommend submitting all custom-order inquiries at least two weeks before the requested event or pickup date.

An order requested within two weeks of the event is considered a rush order and may be subject to an additional rush fee.

The shortest possible lead times are generally:

• Cakesicles: At least five days
• Banners: At least three days

These minimums do not guarantee that an order will be accepted. Rush-order availability depends on the quantity, complexity, materials, current schedule, and requested completion date.

Rush orders may have limited flavor, color, material, design, or packaging options.

Bows & Arrows Creations may decline a rush order even when the customer is willing to pay an additional fee.

Rush fees are nonrefundable.

Changes requested after a quote has been accepted are subject to availability and may result in:

• A revised price
• A rush fee
• A changed completion date
• Limited design or flavor options
• The requested change being declined

All changes must be confirmed in writing by text message or email.

A requested change is not approved until Bows & Arrows Creations confirms that it can be completed and provides any updated pricing or deadlines.

Payment is required before production begins.

For orders placed substantially in advance, Bows & Arrows Creations may accept a 50% nonrefundable deposit to reserve the date. The deposit is applied toward the total order price.

Unless otherwise stated on the invoice, the deposit will equal 50% of the complete invoice total, including applicable sales tax and approved charges.

The invoice will show:

• The order subtotal
• Applicable sales tax
• The complete order total
• The deposit received
• The remaining balance

The remaining balance is due no later than seven days before the scheduled event, pickup, or delivery date.

Orders placed within seven days of the event, including accepted rush orders, must be paid in full before work begins.

For orders that do not require an advance deposit, full payment may be required when the quote is accepted.

Accepted payment methods include:

• Cash
• Apple Pay
• Venmo
• PayPal

Payment plans are not available.

Work will not begin until the required payment has been received.

If payment is late, the order may be:

• Delayed
• Treated as a rush order
• Charged an appropriate rush fee
• Canceled

An unpaid date is not reserved and may be offered to another customer.

Customers may cancel an order by contacting Bows & Arrows Creations in writing.

The 50% deposit is nonrefundable in all circumstances involving a customer cancellation.

When a customer cancels at least seven days before the scheduled event, pickup, or delivery date, any amount paid above the nonrefundable deposit may be refunded, provided production has not begun.

Orders canceled less than seven days before the scheduled event, after custom materials have been purchased or prepared, or after production has begun are nonrefundable.

Completed orders that are not picked up, accepted, or used by the customer are not eligible for a refund.

Approved refunds will generally be returned through the original payment method within three to five business days. Cash payments will be refunded using a mutually agreed method.

A customer may request to reschedule an order by contacting Bows & Arrows Creations at least seven days before the scheduled event, pickup, or delivery date.

Rescheduling is subject to availability.

There is no guaranteed limit on the number of rescheduling requests, but repeated changes may be declined when they interfere with availability, materials, production, or other booked orders.

Payments may be transferred to a new date only when Bows & Arrows Creations approves the rescheduling request.

A requested date is not changed until the new arrangement has been confirmed in writing.

Changes requested within seven days may be declined or may require an additional fee.

If Bows & Arrows Creations is unable to fulfill an order because of its own error or circumstances within its reasonable control, the customer will receive a full refund, including the deposit.

Depending on the circumstances, Bows & Arrows Creations may also offer a discount on a future order.

Any future-order discount will be subject to availability, expiration terms, and any limitations provided with the offer.

Bows & Arrows Creations may use customer-provided inspiration as general creative direction but does not guarantee exact replication.

We reserve the right to adapt a design based on:

• Available materials
• Product size
• Structural limitations
• Food or product safety
• Our creative style
• Production time
• Practical feasibility

Requests involving characters, brands, team logos, trademarks, or other protected material are considered individually.

The customer is responsible for confirming that they have permission to provide and request the use of submitted names, images, logos, or artwork.

Bows & Arrows Creations may decline any design that it believes is inappropriate, unlawful, hateful, threatening, obscene, unsafe, or impractical.

Orders are generally picked up at an agreed neutral public location in or near Murfreesboro, Tennessee.

The exact pickup location, date, and time window will be agreed upon before the order is completed.

Customers should inspect the order at pickup and immediately report any visible damage, missing items, spelling errors, or other concerns.

Customers should arrive within the agreed pickup window.

If a customer will be late, they must contact Bows & Arrows Creations as soon as possible.

After 15 minutes, the pickup may be considered missed.

The customer will then be responsible for arranging another mutually acceptable pickup location or time.

A rescheduled pickup may be permitted when requested with reasonable notice before the original meeting.

An unclaimed order will generally be held until the event date, requested-use date, or product expiration, whichever occurs first.

No refund will be provided for an order the customer fails to collect.

Another person may pick up an order on the customer’s behalf when specific authorization and pickup instructions are provided in advance.

Delivery may be available throughout Middle Tennessee.

A scheduled meet-up within Murfreesboro is generally treated as pickup rather than paid delivery.

Delivery outside the normal Murfreesboro pickup area is generally priced according to the one-way travel distance:

The final delivery charge and any applicable sales tax will be included in the written quote.

Delivery will be scheduled within an agreed time window rather than guaranteed at an exact minute.

Someone must be available to receive the order.

Cakesicles and other custom products will not be left unattended.

If no one is available:

• The order may be returned with the delivery person
• The original delivery fee will not be refunded
• The customer will be responsible for arranging pickup
• A second delivery may require an additional fee

Delivery may be completed by Bows & Arrows Creations or another authorized person assisting the business.

Venue charges, parking expenses, gate fees, access fees, or similar costs may be added to the quote or charged to the customer when required to complete delivery or setup.

Event setup or installation may be available when specifically included in the quote.

Responsibility for the order transfers to the customer once it has been inspected and handed over at pickup or successfully delivered.

Customers will receive any necessary storage, transportation, handling, or serving instructions.

Cakesicles should be transported in their provided containers and kept away from excessive heat, direct sunlight, moisture, or other conditions that could cause melting or damage.

Bows & Arrows Creations is not responsible for damage occurring after handoff, including damage caused by:

• Heat
• Sunlight
• Improper refrigeration
• Improper storage
• Improper handling
• Vehicle conditions
• Dropping
• Crushing
• Smudging
• Melting
• Breakage
• Moisture
• Venue handling
• Another person transporting or arranging the product

The customer is responsible for ensuring that the venue, vehicle, refrigerator, display area, and person accepting the order can safely accommodate it.

Customers must inspect the order at pickup or delivery.

Any visible damage, missing item, incorrect wording, incorrect quantity, or other problem must be reported immediately.

The customer should provide:

• A description of the issue
• Clear photographs
• The affected product
• Any relevant order details

The customer may be asked to preserve or return the affected item when reasonably possible.

Bows & Arrows Creations must be given a reasonable opportunity to correct a problem before a refund is considered.

Depending on the circumstances, the available resolution may include:

• A repair
• A correction
• A replacement
• A partial refund
• Store credit
• A full refund

Bows & Arrows Creations will determine the appropriate remedy based on:

• The nature of the problem
• Who caused it
• When it was reported
• Whether correction remains possible
• How much of the order was affected

A problem affecting one item does not automatically qualify the entire order for a refund.

Complaints first reported after the event, after the product has been consumed or discarded, or after Bows & Arrows Creations no longer has an opportunity to investigate or correct the issue may have limited available remedies.

Dissatisfaction based only on subjective design preferences is not eligible for a refund when the customer approved the design direction, mockup, wording, colors, or other relevant details.

Severe weather, unsafe road conditions, illness, family emergencies, power outages, equipment failure, supply shortages, or other circumstances outside reasonable control may affect production, pickup, delivery, or setup.

When this occurs, Bows & Arrows Creations will communicate with the customer and make reasonable efforts to:

• Complete the order
• Arrange another pickup or delivery method
• Reschedule the order
• Use an approved substitute
• Provide an appropriate refund when the order cannot be completed

Delivery may be delayed, rescheduled, or suspended when travel would be unsafe.

If Bows & Arrows Creations cannot reasonably fulfill the order, the customer may receive a full refund.

Order communication may occur by:

• Email
• Text message
• Phone
• Social-media messaging

The written invoice and signed order agreement will serve as the primary record of the order.

Customers are responsible for:

• Providing accurate contact information
• Monitoring messages
• Responding within requested timeframes
• Reviewing the invoice and agreement
• Confirming changes in writing
• Informing Bows & Arrows Creations when contact information changes

Verbal discussions do not modify an order unless the change is later confirmed in writing by text message or email.

Failure to respond may prevent the date from being reserved, delay production, result in a rush fee, or cause the order to be canceled.

Bows & Arrows Creations may photograph completed products for its portfolio, website, advertising, or social-media pages.

Reasonable care will be taken to avoid displaying private information such as:

• Customer contact information
• Home addresses
• Private event details
• Children’s identifying information beyond what is intentionally part of the product

Customers may request that an order not be photographed or publicly posted.

Customers may also request that photographs remain private until after the event date.

Customer-supplied photographs of people, parties, homes, or events will not be publicly posted without separate permission.

Bows & Arrows Creations reserves the right to refuse or cancel service because of:

• Harassment
• Threats
• Abusive conduct
• Fraud
• Nonpayment
• Repeated failure to communicate
• Unsafe conditions
• Inappropriate or unlawful requested content
• Violation of these policies

When an order is canceled because of customer conduct or a policy violation, nonrefundable deposits, rush fees, completed work, purchased custom materials, and other nonrefundable amounts will not be returned.

Bows & Arrows Creations may decline future orders from a customer.

Before an order is booked, the customer will be asked to:

• Review the final order details
• Review the written quote or invoice
• Review these Custom Order Policies
• Sign the applicable order agreement
• Submit the required payment

Signing the agreement and paying the required deposit or order balance confirms that the customer accepts:

• The approved order details
• The quoted price
• Applicable sales tax and approved fees
• The payment schedule
• These Custom Order Policies
• The policies in effect on the date the order is booked

The individual order agreement will control when it contains terms that are more specific than this general policy.